HELP & SUPPORT

How can i report a smurf and when can I dispute a users result?

 

Currently, we do not supply a dispute or smurf submit button but in future, we may implement this on user profiles. 

If you want to submit an inquiry on a user's results or report a user that may be playing unfairly you can contact support at the bottom left of your page under "Contact Support Staff" or email us at support@xygaming.com with as much detail and evidence you can supply. 

What if a user is smurfing in my tournament?

XY Gaming will remove all live results which in return will correct any current standings amongst other players in the leaderboard. 

What is a smurf?

What happens to smurfs/cheaters?

Note - Please supply images, explanations and reasonings to your reports on another user to the support staff or your message may be discarded

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